Securus Technologies is a leading technology firm in the correctional space and has a vast portfolio of products and services it offers to the inmates and the law enforcement agencies. The products and services of Securus Technologies are used by over 3,400 correctional institutions and 1.2 million prisoners in the United States. The figure itself tells about the outreach of the company’s business in the sector.
Securus Technologies aims to provide innovative and advanced products and services that would help the prisoners to get swift, efficient, and affordable communication services, and ensure that the law enforcement agencies can work efficiently and safely. The products of Securus Technologies has played a pivotal role in helping many of the offenders get convicted in the court of law, reduce the crime rate in the society, and keep the law enforcement agencies well-informed about the various criminal activities so that they can take corrective measures as and when required without delay.
Securus Technologies emphasizes on providing its customers with exemplary customer service, and it is for this reason, the company has set up an in-house and domestic call center that provides quick and efficient resolutions to the customers. Any and all grievances of the customers are taken seriously and acted upon to ensure such problems do not occur again. It is because of such high standards maintained by the company in its internal operations and customer services it offers that it was just recently given the Golden Stevie Award for the best customer service training team.
The recognition has put the company in the limelight. To add to the exposure company has been receiving, Securus Technologies recently shared with the world a series of comments taken from the letters it received from the law enforcement officers. The letters talked about how the products and services of Securus Technologies are helpful at work and keeping them safe while making it impossible for criminals to fulfill their malicious acts.